No reply after hours
New inquiries arrive while the local team is offline.
24/7continuous coverage
Built for cross-border aesthetic clinics
AI-powered conversations. Smarter conversion.
Patient inquiries.Booked faster.
Reply instantly across WhatsApp, Messenger, Instagram and your website—then qualify intent and hand the right lead to your team.
Inbox12
AM
Amelia M.WhatsApp · Rhinoplasty
NK
Nora K.Instagram · Skin treatment
JS
Julia S.Messenger · Hair transplant
MT
Mai T.Website · Post-care
AMAmelia MorganLondon · English
High intent · 92%
Detected English · translated for team
Conversion signal detectedTravel date + treatment + budget intent
Appointment requestSep 10–14 · Bangkok
✓AI is drafting a response…
+38%qualified leads
14 secfirst response
One inbox across
WAWhatsApp
fMessenger
◎Instagram
⌁Website chat
<20starget first response
24/7multilingual coverage
1 inboxfor AI + human teams
Purpose-built for
MEDICAL AESTHETICSPLASTIC SURGERYHAIR RESTORATIONMEDICAL TRAVEL
01Where inquiries stall
Patients compare clinics in real time.
Every reply shapes the next decision.
International patients often contact several providers within minutes. Slow replies, vague answers or missed follow-up quickly end the conversation.
Meaning gets lost in translation
Literal translation can miss treatment goals, budget and patient concerns.
30+language coverage
High-intent leads look like everyone else
Advisors scan every chat instead of seeing who is ready for a consultation.
92%intent signal example
Conversation path
Five clear steps from inquiry to consultation.
Every message is answered, qualified and followed up automatically. Human help is triggered only when a configured exception occurs.
01
ACQUIRE
Ad clickFacebook, TikTok, Instagram or website.
Meta · Web02
ENGAGE
AI welcomeInstant reply in the patient’s language.
<20 sec03
QUALIFY
Intent detectedTreatment, budget and travel readiness scored.
AI score · 9204
EXCEPTION
Exception routingHuman help only for unresolved requests or rule-matched cases.
Rule-based05
RETAIN
Follow-upAutomated reminders keep momentum.
Always on02Daily workspace
Four daily tools for your patient team.
One focused workspace.
Handle messages, qualification, advisor handoff and reporting without moving between separate systems.
OMNICHANNEL INBOX
One team inbox across every high-intent channel.
Receive WhatsApp, Facebook Messenger, Instagram Direct and website plugin conversations in one patient timeline—with the same AI qualification and human handoff logic.
WAWhatsAppConnected
fMessengerConnected
◎InstagramConnected
⌁Website pluginConnected
KUnified inboxAI + Human
Know who is ready to book.
Score treatment fit, urgency, budget, travel dates and message behavior.
Amelia M.92
Budget ✓Travel ✓Photo ✓
AI when it helps. Human when it matters.
Trigger handoff for photos, physician requests, risk questions and strong buying signals.
AIJS
Assigned to JuliaFull conversation context included
REVENUE ANALYTICS
See which conversations become revenue.
Track response time, qualification, lead sources, handoffs and appointment outcomes.
Qualified leads384 +28%
A better operating model
Give every inquiry a clear next step.
Your team stops hunting through chats and starts working from one prioritized pipeline.
- Every conversation translated and searchable
- High-intent patients automatically surfaced
- Follow-up tasks created before momentum fades
- Channel and campaign performance visible
September pipeline$184,500
↗ 18.4%NEW · 24
AMAmelia M.
Rhinoplasty · $8kNKNora K.
Skin program · $3kQUALIFIED · 12
JSJulia S.
Hair restoration · $11kMTMai T.
Facial contour · $6kBOOKED · 8
EVEmma V.
Consultation · Sep 18ConfirmedCONVERSATION CONTROLSafety layer is active
PROTECTED
K
KRISTON AIPolicies enforced01Verified channels
02Workspace access
03Answer guardrails
04Exception routing
Conversation controls
Safeguards built into everypatient conversation.
Control access, approved medical content, workspace boundaries and exception routing from one operating layer.
Official channelsEnabled
Verified Meta business messaging connections.Workspace isolationEnabled
Separate clinics, teams and permission boundaries.Medical guardrailsEnabled
Clinic-approved boundaries for sensitive answers.Exception controlsEnabled
Escalate only when AI fails or a rule is triggered.Recover more value from every lead
Your next patient may already be in your inbox.
Launch one conversion workflow across Meta messaging and your website.
Product
One workspace forevery patient conversation.
See the message history, qualification details, owner and next action without switching tools.
Lead profileHigh intent · 92%
AM
Amelia MorganRhinoplasty · Bangkok · Sep
Budget$8,000
LanguageEnglish
SourceTikTok
OwnerJulia S.
Consultation requested2 minutes ago
Travel dates confirmed8 minutes ago
01Channels & website plugin
Meet patients wherever they choose to message.
Connect Meta's primary messaging channels and embed an AI chat plugin into your clinic website. Every conversation follows the same approved qualification, lead capture and human handoff logic.
- WhatsApp, Facebook Messenger and Instagram Direct
- Lightweight website plugin with one-line embed code
- Channel-specific welcome and automatic reply rules
- One patient timeline across every source
Connected channels
WAWhatsAppBusiness API · Active✓
fFacebook MessengerPage inbox · Active✓
◎Instagram DirectProfessional account · Active✓
⌁Website AI pluginEmbedded · Active✓
02AI reception
Respond with speed, context and empathy.
Train each workspace on clinic-approved information, treatment FAQs, expected price ranges and tone. Patients get relevant answers while your team stays in control.
- Real-time language detection and translation
- Treatment-specific conversation paths
- Voice, image and text intake readiness
- Configurable medical disclaimers
TRIGGERNew WhatsApp message
AI STEPDetect language + intent
RESPONSEClinic-approved answer
CAPTUREAsk for travel date and contact
03Qualification
Prioritize the conversations with real buying signals.
Kriston MedAI turns free-form conversations into structured lead context your team can act on immediately.
- Treatment fit and urgency signals
- Budget and travel readiness
- Photo, physician and pricing requests
- Custom clinic scoring rules
Lead intelligenceQualification queue
AM
Amelia MorganRhinoplasty · London
BudgetTravelPhoto
92JS
Julia StoneHair restoration · Sydney
BudgetDoctor
84NK
Nora KimSkin program · Seoul
Price
6804Human handoff
Bring advisors in at the moment trust matters most.
Set exact conditions for handoff. Advisors receive the translated conversation, profile, intent summary and recommended next action.
- Rule-based and manual assignment
- Complete conversation context
- Team ownership and follow-up tasks
- Clear AI and human status
JS
Julia SantosEnglish · Portuguese
12 leadsPL
Pat LeeEnglish · Korean
8 leadsNT
Nina TranEnglish · Thai
6 leads05Analytics
Optimize the path from paid click to appointment.
Measure what happens after the ad platform reports a lead—response speed, qualification, handoff, booking and channel performance.
- Response and qualification trends
- Lead source attribution
- Advisor workload and outcomes
- Clinic-level conversion reporting
Booked consultations128↗ 18.4%
TikTok42%Meta Ads35%Organic23%
Build your conversion workspace
Start with the workflow your team needs now.
Launch focused, learn from real conversations, then scale.
Solutions
Choose the workflow that matchesyour patient journey.
Use one setup for lead capture, patient coordination, agency operations or multi-location teams.
For growing clinics
Turn a small team into an always-on international desk.
Handle more inquiries without hiring a full multilingual night shift. AI covers the repeatable work and routes promising patients to your advisors.
- Connect one Meta messaging channel and your website plugin
- Use ready-made aesthetic consultation flows
- Track every inquiry in one pipeline
Coverage24/7without adding a night shift
Workspace1for AI and advisors
“We need the speed of automation without losing the trust of a human consultation.”
International patient teamFor clinic groups
Standardize international conversion across every location.
Give each clinic its own workspace while leadership keeps a consistent playbook, permission model and performance view.
- Separate teams, brands and data
- Share approved workflows across locations
- Compare channel and booking performance
HQGlobal control
Bangkok12 advisors
Seoul8 advisors
Istanbul6 advisors
For medical travel teams
Coordinate complex journeys without losing context.
Capture treatment goals, destination, travel windows, budget and advisor ownership before the patient reaches the booking stage.
- Qualify across destinations and treatments
- Route leads to the right clinic partner
- Keep every follow-up visible
1
InquiryLondon
2
QualifiedRhinoplasty
3
MatchedBangkok clinic
4
BookedSep 12
Start focused. Expand naturally.
One workflow foundation across high-value care.
Medical aesthetics
Injectables, skin programs and non-surgical care.
Plastic surgery
High-consideration treatment and physician matching.
Hair restoration
Photo-led qualification and travel coordination.
Dental & longevity
Future-ready workflows for adjacent verticals.
Match the workflow to your team
Build a focused patient conversion system.
Tell us how your international desk works today.
Simple, scalable pricing
Plans based onconversation volume and team size.
Start with the channels and seats you need. Add automation, integrations and locations as operations grow.
Starter
For smaller clinics that need reliable after-hours coverage.
$499/ month
Billed $4,790 annually
- 1 AI seat
- 500 conversations / month
- 1 language
- Website plugin + 1 Meta messaging channel
- Basic medical FAQ and lead capture
- Daily reception report
MOST POPULAR
Growth
For growing clinics focused on international acquisition.
$999/ month
Billed $9,590 annually
- 3 AI seats
- 2,000 conversations / month
- Multilingual translation
- WhatsApp + Facebook + Instagram + website plugin
- Medical conversion SOP
- Intent scoring and analytics
- Multi-advisor collaboration
Enterprise
For multi-location groups and medical travel platforms.
$1,999/ month
Custom annual agreement
- 10 AI seats
- 10,000 conversations / month
- All supported languages
- All messaging channels + custom website widgets
- Private deployment options
- HIS / ERP API integration
- Multi-location management
i
WhatsApp conversation fees from Meta or your BSP are separate. For predictable billing, clinics can connect their own official business account.
Compare plans
The right level of control for every stage.
| Feature | Starter | Growth | Enterprise |
|---|---|---|---|
| AI reception | ✓ | ✓ | ✓ |
| Lead capture | Basic | Advanced | Custom |
| High-intent scoring | — | ✓ | ✓ |
| Workflow builder | Templates | Advanced | Custom |
| Analytics | Daily report | Full dashboard | Multi-location |
| API access | — | Optional | Included |
| Workspace isolation | ✓ | ✓ | Advanced |
| Facebook & Instagram messaging | 1 channel | Included | Included |
| Website AI plugin | 1 standard widget | Advanced logic | Custom widgets |
+Optional services
Add capacity and hands-on support.
Extend the platform when your operating model needs more seats, service or deployment control.
FAQ
Questions before you start?
Here are the practical details most teams ask about.
Yes. The recommended setup connects your official Meta Business account or supported BSP, subject to account eligibility and onboarding.
No. The workflow is designed for preliminary consultation, education and lead qualification. Clinics control approved content and escalation rules.
Yes. Language coverage can expand with your market strategy and plan level.
Standard onboarding is included. Custom workflow design, integrations and managed operations are scoped separately.
Your international desk, always on
Bring AI speed and human trust into one workflow.
01
Reply to every international inquiry.
02
Identify real booking intent.
03
Give advisors the right context.
“Built for the actual handoff between marketing, AI reception and patient advisors.”
Product principle · Kriston MedAIWelcome back
Sign in to manage your workspace.
Create your workspace
Start with a 14-day product preview.
AM![]()
Personal center
Good to see you, Alex.
Manage your profile, workspace access and plan.
Profile information
Keep your contact and organization details up to date.
AM![]()
Profile photoAlex Morgan
Your avatar appears in the account menu and team workspace.
Workspace quick start
Complete these steps before your first live conversation.
✓
Create your accountWorkspace owner verified
2
Connect messaging channelsAdd WhatsApp, Facebook Messenger and Instagram
3
Configure website AI pluginSet greeting, smart reply rules and human handoff
Overview
Monday, July 27
Good afternoon, Alex
Here’s how your international patient pipeline is moving today.
→
New conversations◌
248↗ 12.5% vs last period
Qualified leads◎
86↗ 18.4% vs last period
Booked consultations◇
31↗ 8.7% vs last period
Median first response⏱
14s↓ 4.2s faster
Conversion performance
Qualified leads and booked consultations
Qualified384+28%
Booked128+18%
Jul 1Jul 5Jul 9Jul 13Jul 17Jul 21Jul 27
Lead sources
Qualified by acquisition channel
86Leads
TikTok42%
Meta Ads35%
Organic15%
Referral8%
Priority conversations
High-intent patients needing attention
PatientInterestSourceIntentOwner
AMAmelia M.RhinoplastyTikTok92Julia S.
JSJulia S.Hair restorationMeta Ads84Pat L.
NKNora K.Skin programOrganic76Nina T.
Automation health
Active workflow performance
97%
Successful responses
1,842 / 1,899
International welcome flow99%
Lead qualification96%
Advisor handoff94%
Conversations
Manage AI and human conversations in one inbox.
⌕
AM
Amelia Morgan
Second week. Around $8,000.
JS
Julia Stone
I can send photos now.
NK
Nora Kim
가격 범위를 알 수 있을까요?
MT
Mai Tran
Thank you for the details.
AMAmelia MorganLondon · English
High intent · 92%
Today
Conversion signal detectedTravel date + treatment + budget intent
AI drafting enabled
◎
Leads
Your qualified patient pipeline will appear here.
Channels
Connect the messaging sources your international patients already use.
WAConnected
WhatsApp Business
Official business messaging for consultations, media and follow-up.
- Account
- +66 82 482 1088
- Last message
- 2 min ago
fConnected
Facebook Messenger
Capture and qualify messages from your clinic's Facebook Page.
- Account
- Lumina Aesthetics
- Last message
- 11 min ago
◎Ready to connect
Instagram Direct
Respond to direct messages from your professional Instagram account.
- Account
- —
- Last message
- —
⌁Active
Website AI plugin
Embed smart reception into your website and control its reply logic.
- Installations
- 1 website
- Last conversation
- 18 min ago
Website widget
Configure the embedded AI reception experience and automatic reply logic.
✦
Automations
Build welcome, qualification and follow-up workflows.
⌁
Analytics
Detailed channel and appointment reporting is ready for your data.
⚙
Settings
Manage channels, team access, AI knowledge and compliance rules.